Cancellation policy & Covid-19

CANCELLATION POLICY
& COVID-19

TFM 2022 - EN ESPAÑOL

POLÍTICA DE CANCELACIÓN

  • Puede cambiar el nombre de su boleto o transferir el monto pagado al próximo año sin costo hasta el 13 de Abril.

  • Si cancela ANTES del 13 de Abril se le reembolsará el 75% del monto pagado.

  • Si cancela ANTES del 6 de Mayo se le reembolsará el 50% del monto pagado.

  • Si cancela DESPUÉS del 6 de Mayo su boleto NO es reembolsable.

TFM 2022 - INTERNATIONAL

CANCELLATION POLICY

  • You may change the name on your ticket or transfer the amount paid to next year at no cost until October 4th

  • If you cancel BEFORE October 4th you will be refunded 75% of the amount paid

 

  • If you cancel BEFORE October 28th you will be refunded 50% of the amount paid

 

  • If you cancel AFTER October 28th your ticket will NOT be refundable

COVID-19

  • No negative COVID-19 tests will be needed to access the festival. 

  • The use of facemask and social distancing won't be required due to the type of event, however, your choice to use a facemask and take social distancing will be honored and respected.

 

  • The festival won't be canceled, however, if we have to change the dates or postpone, we will ask your support in transferring your ticket to the next event so that we can stay afloat. If you are not able to support us in this way, you can request a refund, depending on the severity of the cancellations, refunds could take a couple of months on being processed.

  • Our previous editions of TFM (2020 & 2021) have been COVID Free events with 0% contagion rate.

Recommended prevention practices

The festival venue will follow all sanitary protocols mandated by the local health authorities. Here’s a look at what to expect:

  • Temperature checks upon arrival

  • Use of masks during check-in and around the entrance

  • Sanitizing stations throughout the venue

  • Every room will be cleaned, sanitized, and disinfected prior to the guest arrival

 

If you wish to have specific information about the sanitary protocols the venue will be following, please review it here: http://salud.morelos.gob.mx/pdf/protocolo-actuacion-hoteles

 

 

We ask all attendees to please stay home for at least 15 days prior to the festival.

 

If you are traveling here, please take all precautions necessary. Here is a list of suggestions:

  • Carry your own hand sanitizer

  • Wear a face mask that covers your mouth and nose in the airport and other crowded places 

  • Supplement your immune system with your doctor’s supervision during the days leading up to the festival as well as during the festival

  • Rest well and don’t stress! :)

 

Even though we encourage social distancing and the use of face masks prior to the festival, most if not all of our activities are based on BREATH, SOUND, MOVEMENT, and INTIMACY practices, therefore social distancing and the use of face masks may not always be desirable.

Are you ready?